Terms of Service
Last updated: 10 May 2025
These Terms of Service govern your use of the 1FinForce platform and website. By creating an account or using our services, you agree to these terms. Please read them carefully.
1. Acceptance of terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and 1FinForce ("we", "us", or "our") governing your access to and use of the 1FinForce platform, accessible at app.1finforce.com, and our marketing website at 1finforce.com (collectively, "the Platform").
By registering an account, clicking "I agree", or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are accessing the Platform on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms, and references to "you" include that entity.
2. Our services
1FinForce provides a cloud-based business operations platform for small and medium-sized enterprises. Our services include:
- Inventory management and stock tracking
- Purchase order and sales order management
- Logistics and shipment tracking
- Cash flow and financial visibility
- Customer and supplier management
- Team management and role-based access
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with reasonable notice where practicable.
3. Your account
To use 1FinForce, you must create an account. You agree to:
- Provide accurate, complete, and current information during registration
- Maintain the security of your account credentials and not share them with unauthorised parties
- Notify us immediately of any unauthorised access to or use of your account
- Take responsibility for all activity that occurs under your account
Each account is associated with a company workspace. Users are added to a company workspace by the company owner. The company owner is responsible for managing team access and ensuring all users comply with these Terms.
You must be at least 18 years of age to create an account and use the Platform.
4. Acceptable use
You agree to use the Platform only for lawful business purposes and in accordance with these Terms. You must not:
- Use the Platform for any unlawful purpose or in violation of South African law
- Attempt to gain unauthorised access to any part of the Platform or another user's account
- Interfere with or disrupt the integrity or performance of the Platform
- Upload or transmit malicious code, viruses, or harmful software
- Scrape, crawl, or extract data from the Platform without our written consent
- Resell, sublicense, or otherwise commercially exploit the Platform without our written permission
- Use the Platform in a way that could damage our reputation or the interests of other users
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
We reserve the right to suspend or terminate accounts that violate these acceptable use requirements.
5. Billing and payment
Access to 1FinForce requires a paid subscription after the conclusion of the free trial period. The following terms apply to billing:
We offer a 7-day free trial on all plans. No credit card is required to start a trial. At the end of the trial period, you must select a paid plan to continue using the Platform.
Subscriptions are billed monthly in South African Rand (ZAR). Current pricing is available on our pricing page at 1finforce.com/pricing. Prices are subject to change with 30 days written notice.
Payments are processed by Paystack, a third-party payment provider. By providing your payment details, you authorise us to charge your payment method for the applicable subscription fee. Your payment information is handled directly by Paystack and is not stored on our systems.
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until that date. We do not offer refunds for partial billing periods, except where required by South African consumer protection law.
If a payment fails, we will notify you and attempt to process it again. If payment remains unsuccessful after reasonable attempts, we reserve the right to suspend access to the Platform until payment is received.
The Starter plan supports up to 3 users. The Professional plan supports unlimited users. Seat limits are enforced at the platform level. Downgrading to a plan with fewer seats than your current team size may restrict access for some users.
6. Your data
You retain full ownership of all business data, records, and content you upload or create within the Platform ("Your Data"). We do not claim any ownership rights over Your Data.
By using the Platform, you grant 1FinForce a limited, non-exclusive licence to store, process, and display Your Data solely for the purpose of providing the Platform to you.
You are responsible for:
- Ensuring that any data you enter into the Platform is accurate and lawfully obtained
- Ensuring that any personal information you enter about your customers, suppliers, or employees is handled in compliance with POPIA
- Maintaining appropriate backups of critical business data
Upon termination of your account, you may request an export of Your Data within 30 days. After this period, we may permanently delete Your Data from our systems, subject to any legal retention obligations.
7. Data storage location
Your data is stored on servers located in the European Union (Frankfurt, Germany) via our infrastructure provider, Supabase. By using 1FinForce, you consent to this international transfer of your data.
Supabase does not currently offer a South African data region. As a result, data processed through the 1FinForce platform is stored in the EU (Frankfurt region). This constitutes a cross-border transfer of personal information under POPIA Section 72.
We have taken the following steps to ensure adequate protection of your data in the EU:
- Supabase operates under GDPR-compliant data protection standards, which are comparable in rigour to POPIA
- Data is encrypted in transit and at rest
- Access to your data is governed by contractual data processing agreements
- Row-level security ensures your company data is isolated from other users of the platform
We will migrate data to a South African region as soon as one becomes available through our infrastructure providers, and will notify you in advance of any such migration.
8. POPIA obligations
Both 1FinForce and our users have obligations under the Protection of Personal Information Act 4 of 2013 (POPIA).
We act as the Responsible Party in respect of the personal information you provide to us when registering and using the Platform. We process this information in accordance with our Privacy Policy and POPIA.
When you enter personal information about your customers, suppliers, or employees into the Platform, you act as the Responsible Party for that data. You are responsible for ensuring that you have a lawful basis for processing that information and that it is handled in accordance with POPIA.
In respect of the personal information you enter about your customers, suppliers, and employees, 1FinForce acts as an Operator processing data on your behalf. We process this data only as directed by you and do not use it for any other purpose.
9. Intellectual property
The 1FinForce platform, including its software, design, branding, and content, is owned by 1FinForce and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Platform.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes during the term of your subscription.
You may not copy, modify, distribute, sell, or otherwise exploit any part of the Platform without our prior written consent.
10. Service availability
We aim to provide a reliable and available platform. However, we do not guarantee uninterrupted or error-free access to the Platform. Scheduled and unscheduled maintenance, third-party infrastructure issues, and events beyond our control may occasionally affect availability.
We will make reasonable efforts to notify users of planned maintenance and to restore service promptly in the event of an outage.
11. Limitation of liability
To the maximum extent permitted by South African law:
- 1FinForce provides the Platform on an "as is" and "as available" basis without warranties of any kind, express or implied
- We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform
- Our total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the total amount you paid to us in the 3 months preceding the claim
- We are not responsible for the accuracy, completeness, or legality of data you enter into the Platform
- We are not liable for any loss of business, revenue, profit, or data arising from your use of or inability to use the Platform
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under South African law, including the Consumer Protection Act 68 of 2008.
12. Termination
Either party may terminate these Terms at any time:
- You may cancel your subscription at any time from your billing settings. Your account will remain active until the end of your current billing period.
- We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay applicable fees after reasonable notice.
Upon termination, your right to access the Platform ceases. Sections of these Terms that by their nature should survive termination (including data, intellectual property, liability, and governing law) shall continue to apply.
13. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the South African courts.
Applicable South African legislation includes but is not limited to:
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- Consumer Protection Act 68 of 2008 (CPA)
14. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice within the Platform at least 14 days before the changes take effect.
Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription.
15. Contact us
If you have any questions about these Terms, please contact us:
These Terms of Service are governed by the laws of the Republic of South Africa. They do not constitute legal advice. If you have specific legal concerns, we recommend seeking independent legal counsel.